Our aim is for you to be satisfied with the products you purchase and the service you receive.
Our aim is for you to be satisfied with the products you purchase and the service you receive. We will accept returns caused by our error and take the loss of quarantine inspections and/or destruction. Any error or damage must be reported to Guna upon receipt of the package, by phone or fax. All returns must be authorized by GUNA prior to returning the product. An authorized return, based on our error, will be issued a call tag by GUNA, at our expense. After 3 months no returns will be accepted. Products that have been opened cannot be accepted and will be destroyed upon receipt without compensation to the purchaser. Cash refunds are not available; however, we can offer credit towards the next purchase. We kindly ask for your comprehension and acceptance of this policy, but we are required to meet the highest standards, and we are concerned for our customers and their patient’s safety. Adherence to the above policy we will provide you with assurance of a quality product and timely service.
Brand Guidelines: Guna Inc requires that all product advertisements list the Suggested Retail Price. Guna Inc, in its sole discretion, reserves the right to discontinue doing business with any customer that advertises any product(s) at a price lower than the Suggest Retail Price. Acceptance of the products ordered implies acceptance and compliance with these terms.
Guna Map and QA Policy
Fill out this form to agree to our GUNA MAP and QA policy.