Overview

We want you to be fully satisfied with your purchase. If your order arrives damaged, incorrect, or otherwise due to our error, we will accept the return at no cost to you. Any issues must be reported to GUNA immediately upon receipt of the package by email or phone. All returns require prior authorization from GUNA.

Return Conditions

  • Returns will only be accepted within 90 days of purchase.
  • Products must be unopened and in original packaging. Opened products cannot be accepted and will be disposed of without credit.
  • Authorized returns due to our error will be issued a prepaid return label (call tag) by GUNA at our expense.
  • A 15% restocking fee will apply to returns not caused by GUNA’s error.
  • A flat $10 processing fee will be charged if the incorrect product was ordered by the customer.
  • Defective products will be replaced or credited at no additional cost.

Refunds

  • Cash refunds are not offered.
  • A credit will be applied to your account for use toward future purchases.
  • This policy ensures the integrity of our supply chain and patient safety while allowing us to maintain the highest product quality standards.

Brand guidelines

  • All product advertisements must display the Suggested Retail Price (SRP) provided by GUNA.
  • Advertising below SRP is prohibited. GUNA reserves the right to discontinue business with any customer found in violation.
  • Sales are permitted only to patients or clients with whom you have an established professional relationship.
  • By purchasing GUNA products, you agree to comply with these guidelines.

Shipping returns

  • All returns must be authorized by GUNA prior to shipment.
  • To initiate a return, contact us by email or phone to report the issue and request authorization.
  • Once authorized, GUNA will issue a prepaid return label (call tag) by email or arrange UPS driver pick-up, based on your preference.
  • Ship returns to:
    GUNA Inc.
    1510 Valley Center Parkway
    Bethlehem, PA 18017 USA

Need help?

Contact us at info@gunainc.com for questions related to refunds and returns.